Lolly Warehouse Shipping Policy
We use best possible rates available using either Fastway couriers, Australia Post or Direct Freight
If you reside in Northern Territory please contact our friendly customer service team at firstname.lastname@example.org to obtain a shipping quote.
Shipping costs are worked out based on the size and weight of your order, the delivery distance and shipping method.
Please be assured that Lolly Warehouse does not make any money on shipping costs and we pass on the best available rate to our customer.
Please note that we do not post to PO BOX addresses.
Lolly Warehouse is not responsible and cannot provide refunds for delays outside our control including inclement weather conditions, natural disasters or delivery carrier delays outside of our control.
Please note that there is no refunds for melted products – see our Hot Weather Shipping policy.
Hot Weather Shipping Policy
During the summer months and at other hot times of the year, we suggest contacting our Customer Service to arrange Express Shipping especially when purchasing meltable products such as Chocolate and Gummies.
If possible, try to arrange shipping to a business as someone is usually present to receive the order and take it indoors.
When shipping to a residential address and no one is at home the order will be left outside or taken back to the hot delivery van. In the event that your order has been exposed to hot weather conditions, please take it indoors and let it sit for a few hours to give it a chance to return to normal consistency prior to opening the order.
Lolly Warehouse will take every possible precaution to make sure you receive your order in the best possible condition but we ask you to please consider the type of products you are purchasing during warm weather months as we do not provide refunds for melted products.
After ordering online, you will receive an email confirmation from eWAY containing your receipt of payment details (if you have provided your email address). Lolly Warehouse will also normally confirm receipt of your order soon after ordering.
We will attempt to dispatch your goods within 3 working days. Delivery maybe via Fastway Couriers or Australia Post and usually takes 3 to 14 working days depending on your location. For urgent orders please contact us on ph: (08) 9248 2281 or email@example.com so we can arrange express shipping.
If you wish to query a delivery please contact us at firstname.lastname@example.org